Do you have a brochure/presentation available?
|Yes, we absolutely do! Follow this link to download the PDF.|
How does Mouseflow work?
Data from the whole user experience is recorded, not just a snapshot of the session. This includes all user interaction, but also changes to the HTML document that occurs throughout the visitor journey.
This means you can record session based pages, like shopping carts, checkout pages and similar. You can also record pages behind a login without any problems.
|Does Mouseflow affect the browsing experience?|
Mouseflow does not affect a user's browsing experience.
Mouseflow loads asynchronously and doesn't count towards your total page load time.
|Can Mouseflow record HTTPS/SSL?||Mouseflow can record pages that use HTTPS/SSL without any problems. This feature is available for all plans and you don't have to make any changes. It's available by default.|
|What impact will Mouseflow have on my servers?||Your web servers won’t be affected at all. All communication is sent directly from the browser to our platform.|
|How about security? Is my data safe?|
Mouseflow takes security very seriously. We only use the most trusted and secure data centers for our platform. Access is restricted to a few select employees and data from SSL-encrypted pages are only transmitted across encrypted SSL connections.
Your data is isolated in either our European (Amsterdam) or United States (Virginia) datacenter, based on where you sign up. We never transmit or store data outside of the European Union or United States, respectively.
If you collect sensitive data, you need to (a) exclude keystroke tracking for certain input fields, (b) disable keystroke for all input fields, or (c) exclude/replace content shown in the page source itself.
By default, Mouseflow excludes all password and credit card number fields automatically.
If your local legislation requires it, you can choose to anonymize IP addresses of your visitors. Read more about that feature here.
Read more on our dedicated Security Page.
|What browsers and operating systems do you support?|
Mouseflow supports IE 8+, Firefox 3+, Chrome 3+, Safari 4+, Opera 9+, and many more. For the best service, we recommend that you keep your browser updated to the latest version.
Mouseflow is compatible on all desktop platforms (Windows, Mac, Linux) and their corresponding mobile environments including, but not limited to: Android, Symbian, iPhone OS and Windows Mobile.
|Can I install Mouseflow on my localhost?|
Mouseflow requires access your site in order to play back your visitor sessions and display heatmaps. Mouseflow will not function properly if your website is only accessible on your localhost. In order to use our service, you need to host your website on a publicly accessible domain.
If you have a website that you want to test before pushing it live, a common method is to host the website on a subdomain (e.g. staging.yoursite.com) or to use a dynamic DNS service to get a temporary domain to test your site.
|Does Mouseflow work with members-only pages, shopping carts, and checkout pages?||Yes, Mouseflow is able to track these types of pages. This feature is enabled by default, so you don't have to make any changes to record these types of pages.|
|Can I delete all recordings and data|
Yes, simply follow the steps below:
Mouseflow supports highly dynamic websites, including single-page applications, built on modern frameworks (such as React, Angular and Ember).
Our script listens to changes to the web page itself and apply this dynamically during playback.
Do you offer any SLA or uptime guarantees?
We don't offer Service Level Agreements (SLA) on our regular plans. However, Mouseflow has partnered with a content delivery network (CDN) service that promises 24/7 uptime on the recording scripts, even if we experience downtime in our data center.
If you're seeking a customer enterprise plan (with more than 100K recordings per month) or require an SLA, we'd be happy to work with you.
|What happens to my website if you have downtime?|
Our recording services are installed on thousands of websites and Mouseflow takes measures to ensure that these websites are working perfectly, even if there are service disruptions or downtime. Here's just a few of the extensive measures we take:
Most Common Questions Print
Created by: Morten Hornbæk
Modified on: Wed, 13 Nov, 2019 at 1:51 PM
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